Super Top-Up for Senior Citizens
Discover how Super Top-up plans can ease the financial burden of senior citizens.
By Pazcare
February 29, 2024
FHPL (Family Health Plan Insurance TPA Limited)
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₹ 5,000 per life
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TPA in India
About FHPL group health insurance TPA
Family Health Plan Insurance TPA Limited commonly known as FHPL is one of the largest TPA network in India. It was incorporated in the year 1995, and was licensed by IRDAI in the year 2002. Having its registered corporate office in Hyderabad, the FHPL TPA limited has pan India presence in over 25 states in 55 locations.
Also Read: What Is TPA In Health Insurance?
FHPL is certified with ISO 9001:2008 for quality standards and processes, ISO/IEC 27001:2013 for Information Security standards. FHPL has a central multi-lingual 24/7 call center and handles over call volume of over 12 lakh calls.
Family Health Plan Insurance TPA Ltd has its own mobile app known as the “FHPL Mobile Sparrow” which provides a range of services like access hospital list, file claim, view the policy wordings, etc.
When buying your group health insurance policy from Pazcare, our team makes sure your employees are provided with guided claim assistance while filing your claims with the FHPL TPA.
FHPL Benefits
The FHPL TPA is one of the largest in India and its benefits are
FHPL Sparrow
The FHPL Sparrow also known as “FHPL Mobile Sparrow” is a mobile application accessible on all IOS and android devices. This app provide services like access to policy wordings, access FHPL hospital list, download TPA card, help with claims, etc.
50+ offices
FHPL TPA is one of the largest TPA network in India. They have their presence in 25 states and have offices at 50+ locations. This means in case of any query or assistance, you can walk into the office and clear your doubts.
Multi-lingual call center
FHPL TPA has a 24X7 multi-lingual call center services available for its customers. They are capable of handling a call volume of over 12 lakh calls. This service makes sure the queries are answered in the native language of employees and all of their calls are answered.
Large hospital network
The FHPL hospital list is huge. Being on of the largest TPA network present in India, there are around 7000+ FHPL network hospitals in India where the employees can make use of a group health insurance cashless claim for their medical treatment.
FHPL claim status
The FHPL claim status can be viewed using the following process.
Step 1: Visit https://www.fhpl.net/Main/claimtracker
Step 2: Choose your insurance company from the drop down box.
Step 3: Enter the following details - your claim number / cashless number / UHID along with the date of hospitalisation.
Step 4: Submit the following documents and the claim status will be displayed.
Step 5: In most cases, the claim status will be intimated through SMS / email to your registered phone number or email address.
FHPL TPA Login
Here are the steps to follow for the FHPL TPA login for employees for group health insurance
- Visit the FHPL TPA home page and on the top right corner choose the dropdown login and choose employee login.
- Enter the corporate id, username and password shared by FHPL TPA limited during your enrollment process. These details are communicated to your corporate email id.
- Once logged in you can access the FHPL TPA id card, and TPA unique id number, raise a claim, check the claim status, download the FHPL TPA id card, etc.
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FHPL claim process
1
Check the list of network hospitals
Firstly, make sure the hospital you get treated from is available either in insurer’s or FHPL hospital list.
2
Produce your ID cards
Produce your insurance ID card, corporate ID card along with your unique identity card like the voter ID/Aadhar card and verify the identity.
3
Initiate cashless request
Fill the pre-authorization form at the hospital and the hospital will initiate the cashless claim request to the FHPL TPA.
4
Issuing cashless authorization
Upon verification FHPL TPA will issue the cashless request and the member has to sign the final bill before leaving the hospital.
5
Contact us for assistance
For any questions or assistance contact Pazcare at support@getpaz.com or call us at +91 78291 11300.
1
Intimate the TPA
Intimate the FHPL TPA within 24 hours of admission to the non-network hospital.
2
Collect the original documents
Collect originals of hospital bills, duly filled claim form, prescriptions, discharge summary, etc for filing the claim.
3
Submit the documents
Submit the relevant documents to the FHPL TPA and file for the reimbursement claim.
4
Claim approval
Upon verification FHPL TPA will approve your claim and claim status will be updated to you.
5
Contact us for assistance
For any questions or assistance contact Pazcare at support@getpaz.com or call us at +91 78291 11300.
FHPL Claim form
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For any queries or assistance, reach out to us at any time. We provide 24X7 customer assistance.
Pazcare
91 80378 34753
Available 24X7
1-800-425-4033
Available 24X7
FHPL group health insurance FAQs
What is FHPL insurance?
FHPL insurance also known as FHPL TPA or Family Health Plan Insurance TPA Limited (FHPL) is one of the largest IRDAI approved TPA network in India.
How to track FHPL claim status?
You can track the FHPL claim status by using the dashboard by entering the details like the name of the insurance company, claim number/cashless number/UHID along with the date of hospitalisation.
Where do I find the FHPL hospital list?
Access the FHPL hospital list city wise at the network hospitals section.
What is FHPL customer care number?
The FHPL customer care number is 1-800-425-4033. Alternatively you can email them at info@fhpl.net
Is FHPL a TPA?
Yes, FHPL also known as Family Health Plan Insurance TPA Limited is an IRDAI-licensed TPA certified with ISO 9001:2008 for quality standards and processes. It takes care of the benefits administration like raising a claim, access to network hospitals, downloading e-cards etc, for retail, corporate and government-sponsored health insurance plans.
Is FHPL only for corporate?
No FHPL TPA takes care of health insurance benefits administration for all retail health insurance, corporate health insurance and government-sponsored health insurance policies. The services include downloading health insurance e-cards, access to network hospitals, raising a cashless claim, filing for a reimbursement claim and many more.
What is FHPL generic email?
The FHPL generic email id is info@fhpl.net and for grievances it is grievances@fhpl.net. For senior citizens, seniorcitizensdesk@fhpl.net can be used.
Where do I send my FHPL claim?
The FHPL reimbursement claim documents can be sent to the FHPL Hyderabad office. No:8-2-269/A/2-1 To 6, 2nd Floor,
Srinilaya Cyber Spazio, Road No.2,
Banjara Hills, Hyderabad,
Telangana – 500034
Please make sure that you include all the original documents required along with a duly filled FHPL claim form.
How do I go about FHPL login?
FHPL login can be carried out using the username and password sent by the TPA to your registered email address. In the case of FHPL corporate login, the employee has to enter the corporate ID, username and password.
How can I download my FHPL e-card?
The FHPL e-card can be downloaded from the FHPL dashboard provided to the employees/policyholders. Login to the FHPL dashboard using the username and password provided to you by the FHPL TPA. After logging in you will find options to download the TPA e-card for the beneficiaries added.
24X7 customer assistance for queries, assistance and claim support
Available 24X7
1-800-425-4033
Available 24X7
Available 24X7
info@fhpl.net
Have questions? We are here to help
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